FAQs

Returns(Local)
  • Items are only exchangeable within 10 days from date of receiving the parcel. Any item received after the specified time will not be entertained. 
  • Only items on regular price are accepted.
  • There will strictly be no refunds. 
  • There will only be a one-time exchange for each item and the exchange is final. 
  • You can only be eligible for the exchange if you received an incorrect item, received an incorrect size or if your item is defected. 
  • The item must be in its original packaging, unworn, unwashed and with its original price tag attached.
  • Postage charges to and fro will be borne by the customer. 
  • We do not give out/accept any credit vouchers. 

Process of Returns(Local)

  • Mail it back to us via a trackable postage mode & inform us of your tracking number via e-mail, along with the name of the item you would like to exchange to. We will not hold responsibility for any lost or damaged parcel. 
  • Please include the order receipt in the parcel and mail the parcel to : 
  • Kindly e-mail us at info@slestacollection.com with an image of the defected item for us to advise you further before mailing out the item back to us. 
  • If the item of your choice in the process of the exchange is not available, you can only choose another item of the same price. 
  • Returns will be processed within 7-14 business days (not inclusive of weekends & public holidays) from the date we receive your parcel.
  • We will e-mail you once your return has been processed. 

Delivery(Local)

  • All local orders will be sent out within 1 to 7 business days (not inclusive of weekends & public holidays) after receiving payment as all deliveries are carried out by our own delivery team. 

Normal Mail 

Express Mail 

4-7 Working Days

1-2 Working Days 

$2 Flat Rate

$7 Flat Rate